SHIPPING & RETURNS

UK Shipping

​Orders are dispatched within 48 hours of purchase date (Monday - Friday). Any orders placed on weekends will be dispatched the following working day. All orders which qualify for free shipping are sent by Royal Mail 1st Class which have an ETA for 1-3 working days. For customers who have purchased next day and tracked deliveries, orders are dispatched with both Royal Mail & DPD. Tracking data will be sent to you via email along with a dispatch notification.

If in the unlikely event that an order has been lost or misplaced, we will take responsibility and send a replacement delivery free of charge. If it has been more than 14 working days and your order has not arrived, please email us at INFO@AFROZASHAWAL.COM with your name and order details. We will assist you further.

International Shipping

Orders are dispatched within 48 hours of purchase (Monday - Friday). Any orders placed on weekends will be dispatched the following working day. International orders have an ETA for 5-10 working days to arrive. All orders are tracked and are sent by Royal Mail International and Parcel Force. Tracking information will be sent to you via email along with a dispatch notification. To track your delivery, please visit www.royalmail.com/track-your-item

 

If in the unlikely event that an order has been lost or misplaced, we will take responsibility and send a replacement delivery free of charge. If it has been more than 21 working days and your order has not arrived, please email us at INFO@AFROZASHAWAL.COM with your name and order details. We will assist you further.

 

Return & Exchange Policy

Due to health/hygiene, we do not accept returns or exchange any products. In the event for where you receive a faulty product, please e-mail INFO@AFROZASHAWAL.COM

 

Sale items

Unfortunately sale items will not be refunded under any circumstance (unless faulty)

 

Exchanges

We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at INFO@AFROZASHAWAL.COM

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