FAQ

Frequently asked questions

HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED?


You will be sent an e-mail confirming your order within 2 hours of your purchase.




WHAT PAYMENT METHODS DO YOU ACCEPT?


We accept all major credit cards (Visa, Visa Debit, MasterCard and American Express)




ARE YOUR PRODUCTS CRUELTY FREE?


Yes! AFROZA SHAWAL LTD and our suppliers DO NOT test our products or ingredients used in our products on animals. In addition, we do not use third parties to carry out any of those tests.




WHAT SHOULD I DO IF I HAVE A COMPLAINT?


Please visit the Contact Us section if you have a complaint, or e-mail info@afrozashawal.com




WHICH COUNTRIES DO YOU SHIP TO?


We ship Worldwide! We want to make sure everyone gets a chance to try out our products. Please specify this at checkout when you enter your shipping address.




WHAT STORES CAN I PURCHASE YOUR PRODUCTS FROM?


Currently we DO NOT sell in any commercial stores apart from www.afrozashawal.com Please avoid making a purchase if it is not sold from us.




CAN I AMEND MY ORDER?


Our team work fast to get all orders processed and shipped out; therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item or any other changes. Please ensure all the information is correct when you checkout.





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